Lauren is so thorough, organized and knowledgeable about Italy. Everything she arranged for us was perfect! Drivers were on time and personable, experiences were unforgettable, hotels were beautiful and welcoming. She was so patient, during the planning of our trip and even kept in touch with us on our trip. Amazing!!
When we first started planning our trip of a lifetime to spend two weeks in Italy, we were told by some friends that Lauren had special experiences with travelers to Italy. We had used Lauren for a few other trips, and they went perfectly, so we decided to contact her. She was amazing right from the start. She wanted to know what we most were interested in, what our budget was, and how long we wanted to stay. After several conversations, she gave us several itineraries to think about. More importantly, she gave us great advice on things not to miss, and how to fit everything we wanted into two weeks. She arranged our whole trip and once we left, everything went absolutely perfect. There were 8 of us, so she arranged not only the best airfare and hotels, but personal guides all the way through. We traveled by car, van, boat, rail, and air, and never had a thing to worry about. Her guides were simply amazing! Experts in their field and lots of fun. Highly recommend Lauren!
I would recommend a Second Wind Travel 10 times out of 10! Getting married is stressful enough without having to plan for the honeymoon. Lauren made it extremely easy for us! She found us a beautiful all inclusive resort in Jamaica and took care of all of the international flight arrangements for us. Everything was seamless! The resort was one of a kind, absolutely beautiful. All of the flights were perfectly spaced. She sent everything directly to my mailbox or to my email box. She took all of the stress out of the travel and she made it an experience that we will never forget. She even sent us a check list of things to remember to bring. I will definitely be using Lauren in the future and I will be referring anyone who is considering traveling to her! Thank you! Thank you for everything!
When I began planning my first ever trip outside the US, I had initially contacted a different travel agent and things fell through. AM I EVER GLAD THEY DID!!!
A friend of mine suggested contacting Lauren Robbins at Second Wind Travel and that was the best advice I've ever received. Planning a trip like this can be overwhelming and Lauren made the entire experience a joy! Lauren has extensive knowledge of Italy and could have planned the trip she thought was best, but she took the time to ask questions and learn about my expectations and desires for the trip. She absolutely nailed it! The entire process was effortless for us and every detail was planned and executed perfectly. I had to contact Lauren a couple of times while in Italy and she was quick to respond and assist even though thousands of miles away.
We have nothing but praise for every trip you've arranged for us!! Our first trip was in 2010 and we've gone on one to two trips each year to date. You always go above & beyond in every aspect. We will continue to use your services for any and every trip that we plan and highly recommend you. You are professional but at the same time so very personal and sweet. You think of every detail and take such very good care of us. .
Lauren provided friendly, efficient and competent service. Thanks to her professionalism, our itinerary and travel met and exceeded our expectations. One matter was brought to her attention while we were still in flight on a Saturday evening. The pilot notified the passengers that all airline traffic would be delayed and thus caused us to miss our connecting flight to Europe. She relieved our anxiety by quickly rescheduling in a matter of minutes another international flight, which allowed us to make our commitments for the first day of our tour in Ireland. We are extremely pleased with our trip and will definitely use Lauren at Second Wind Travel for future travel plans.
Lauren Robbins understands the subtleties of the travel industry and provides her clients with the proper information in order to make an excellent decision. As Lauren’s clients, she has helped us with everything from travel tips to detailed itineraries. Our last travel plans arranged through Second Wind Travel couldn’t have been better! Lauren went above and beyond, even exceeded our expectations. She took care of every detail, even the best parking lot for ease, convenience and security at the airport. Lauren’s experience and first-hand knowledge allows her clients to travel with confidence, knowing they’ve got the best in the travel industry taking care of everything they need, even behind the scenes. We happily recommend everyone who needs a travel expert to see Lauren at Second Wind Travel!
I have been using Second Wind Travel for my business travel and my family's vacations for 5 years and I would highly recommend them. SWT has repeatedly saved me money. They always find the best hotel deals (while remembering which kind of hotels I prefer) and they remind me if I have airline points to use. They are also my guardian angel. Last year, Lauren called to let me know my scheduled flight was cancelled but that if I hurried to the airport she could get me on another flight in time for my business meeting. That kind of attention to detail has made my and my family's travel experiences better than ever over the last five years. We now won't use anyone else for our travel plans.
We have used Lauren and second wind travel for multiple cruises and several trips. We could not be more pleased with the level of service. Our travel documents are always prepared to perfection well in advance of our trip. Yes, yes, yes!!!!! We will continue to use second wind travel for all trips in the future.
Lauren Robbins at Second Wind Travel has been our ‘go to’ agent for three years now. It all started with a destination wedding to the Dominican Republic for twenty-five which came off perfectly thanks to her planning and advice. We are so grateful that Lauren continues to provide that extra mile of service each year and that we can always rest assured that our arrangements are the very best to be had.